Terms of service

OVERVIEW

Welcome to SanFam! Throughout the site, the terms "we," "us," and "our" refer to SanFam. We operate our website, online store, and related services to provide our customers with a curated shopping experience featuring apparel, accessories, limited releases, and collaborative products inspired by San Francisco's culture and community.

Our online store is powered by Shopify, which enables us to provide our products and services to you.

By visiting, accessing, or purchasing from SanFam, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree with these Terms, please do not use our website or services.

SECTION 1 - ACCESS AND ACCOUNT

By using our Services, you represent that you are at least the age of majority in your state or province of residence or have obtained permission from a parent or legal guardian.

You agree that all information you provide to us is accurate, complete, and current.

You are responsible for maintaining the confidentiality of your account information and all activities conducted through your account.

SECTION 2 - OUR PRODUCTS

We strive to accurately display our products, colors, and descriptions. However:

  • Colors and product appearance may vary slightly depending on your screen or device.
  • Product photographs are for illustrative purposes.
  • Minor manufacturing variations may occur.
  • Product specifications are subject to change without notice.

SanFam reserves the right to:

  • Discontinue products at any time.
  • Limit quantities purchased.
  • Refuse or cancel orders at our discretion.

Many SanFam products are produced in limited quantities and may not be restocked once sold out.

SECTION 3 - ORDERS

Placing an order constitutes an offer to purchase our products.

Orders are not considered accepted until payment has been successfully processed and confirmed by SanFam.

We reserve the right to:

  • Refuse or cancel any order.
  • Limit quantities purchased.
  • Cancel orders suspected of fraudulent activity or unauthorized resale.

Customers are responsible for reviewing their order information before completing their purchase.

All returns and exchanges are subject to our Refund Policy.

Purchases are intended for personal use unless otherwise authorized by SanFam.

SECTION 4 - PRICES AND BILLING

Prices are subject to change without notice.

Unless otherwise stated, prices do not include:

  • Sales tax
  • Shipping charges
  • Customs duties
  • Import fees

You agree to provide accurate billing and payment information when placing an order.

SanFam reserves the right to correct pricing errors at any time.

SECTION 5 - SHIPPING AND DELIVERY

Shipping estimates are provided in good faith but are not guaranteed.

SanFam is not responsible for delays caused by:

  • Shipping carriers
  • Customs processing
  • Weather events
  • Manufacturing delays
  • Circumstances outside of our control

Once an order has been transferred to the shipping carrier, the risk of loss transfers to the customer.

SECTION 5.5 - PRE-ORDERS

Certain SanFam products may be sold as pre-orders.

By purchasing a pre-order item, you acknowledge that:

  • Production timelines are estimates and are not guaranteed.
  • Manufacturing and shipping delays may occur.
  • Orders containing pre-order items may not ship immediately.
  • Minor production adjustments may be made if necessary and will not materially alter the product's intended design or quality.
  • Pre-order products are produced specifically for customers and may be subject to limited cancellation or refund eligibility.

Estimated timelines are provided solely for customer convenience.

SECTION 5.6 - LIMITED RELEASES

SanFam regularly produces limited-edition products and collaborative releases.

Limited-release items:

  • May never be restocked.
  • Are available while supplies last.
  • May vary by size availability.
  • May be retired permanently at our discretion.

SanFam reserves the sole right to determine whether a product will be re-released in the future.

SECTION 5.7 - IN-STORE PICKUP

Select products may be eligible for in-store pickup.

Customers selecting in-store pickup will receive notification once their order is ready.

Orders may require:

  • Order confirmation
  • Government-issued identification
  • Verification of purchase

Failure to pick up an order within a reasonable time may result in additional communication or cancellation at our discretion.

SECTION 6 - INTELLECTUAL PROPERTY

All content appearing on our website and products is owned by or licensed to SanFam and protected by intellectual property laws.

This includes but is not limited to:

  • Logos
  • Product designs
  • Artwork
  • Photography
  • Graphics
  • Embroidery designs
  • Prints
  • Collaborative artwork
  • Brand slogans
  • Written content
  • Website design

You may not reproduce, copy, sell, modify, distribute, or commercially exploit any SanFam intellectual property without our prior written permission.

Unauthorized use of SanFam intellectual property may result in legal action.

SECTION 7 - OPTIONAL TOOLS

Our website may provide access to third-party tools and services. These services are provided "as is" without warranties or guarantees.

Use of third-party tools is entirely at your own risk.

SECTION 8 - THIRD-PARTY LINKS

Our website may contain links to third-party websites.

SanFam is not responsible for:

  • Third-party content
  • Third-party policies
  • Products or services purchased from third parties

Use of third-party websites is at your own risk.

SECTION 9 - RELATIONSHIP WITH SHOPIFY

SanFam is powered by Shopify.

All purchases made through our website are transactions solely between you and SanFam. Shopify is not responsible for any aspect of your purchase or the products sold by SanFam.

By using our Services, you expressly release Shopify and its affiliates from any claims arising from purchases made through our website.

SECTION 10 - PRIVACY POLICY

Your use of our Services is subject to our Privacy Policy.

Certain personal information may also be processed by Shopify to facilitate purchases and website functionality.

Please review our Privacy Policy for additional details.

SECTION 11 - FEEDBACK

By submitting feedback, reviews, suggestions, photographs, or other content to SanFam, you grant us permission to use such materials for marketing and business purposes unless otherwise agreed in writing.

We reserve the right to remove content that we deem inappropriate or unlawful.

SECTION 12 - ERRORS, INACCURACIES, AND OMISSIONS

Occasionally, information on our website may contain:

  • Typographical errors
  • Pricing errors
  • Product description inaccuracies
  • Inventory discrepancies

We reserve the right to correct any errors and cancel or modify orders when necessary.

SECTION 13 - PROHIBITED USES

You agree not to:

  • Violate any applicable laws.
  • Infringe upon intellectual property rights.
  • Use our website for fraudulent purposes.
  • Upload malicious code or malware.
  • Scrape or copy website content.
  • Impersonate another individual or business.
  • Attempt unauthorized access to our systems.

SanFam reserves the right to terminate access for violations of these Terms.

SECTION 14 - TERMINATION

We reserve the right to terminate or suspend access to our Services at any time and without notice if these Terms are violated.

SECTION 15 - DISCLAIMER OF WARRANTIES

All products and services are provided "AS IS" and "AS AVAILABLE."

SanFam makes no guarantees regarding:

  • Website availability
  • Product availability
  • Shipping timelines
  • Uninterrupted access to our Services

SECTION 16 - LIMITATION OF LIABILITY

To the fullest extent permitted by law, SanFam shall not be liable for any indirect, incidental, punitive, or consequential damages arising from:

  • Use of our website
  • Product purchases
  • Shipping delays
  • Website errors or interruptions
  • Third-party services

SECTION 17 - INDEMNIFICATION

You agree to indemnify and hold harmless SanFam, its owners, employees, affiliates, and service providers from claims arising from:

  • Violations of these Terms
  • Violations of applicable laws
  • Misuse of our Services

SECTION 18 - SEVERABILITY

If any provision of these Terms is determined to be unenforceable, the remaining provisions shall remain in effect.

SECTION 19 - ENTIRE AGREEMENT

These Terms constitute the entire agreement between you and SanFam regarding your use of our Services.

SECTION 20 - GOVERNING LAW

These Terms shall be governed by the laws of the State of California and applicable United States federal law.

Any disputes arising from these Terms shall be resolved in the appropriate courts located within California.

SECTION 21 - CHANGES TO THESE TERMS

We reserve the right to modify these Terms at any time.

Changes become effective immediately upon posting to our website.

Your continued use of our Services constitutes acceptance of any modifications.

SECTION 22 - CONTACT INFORMATION

Questions regarding these Terms of Service may be directed to:

SanFam
3119B 24th Street
San Francisco, CA 94110

Email: team@sanfam.shop

Website: SanFam.shop